An Unbiased View of Samanaga
An Unbiased View of Samanaga
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“Agents can certainly monitor tickets and communications about incidents,” he reported. Junior administrators are often with the forefront to receive immediate complaints from end users, so we believed this remark is stating lots about the software package.
Probably the most typical beneficial reviews about Samanage is its responsible customer support. “We can contact them through chat, electronic mail, cellular phone… the choices give us a great deal of flexibility,” outlined just one of many happy customers.
This certification is granted to items that supply Particularly superior degree of user practical experience. We evaluated how quick it is actually to get started on making use of Samanage And exactly how well-made its interface and features are to facilitate the perform procedure. Just after a while used working with the computer software we identified their interface pretty simple to be aware of.
Samanage's IT Services Desk and Asset management suite has many characteristics enterprises may be trying to get and provides a brief free demo, but a lackluster interface implies it isn't a in good shape for everybody.
From the help close, we appreciated the chance to observe tickets and incidents with ease. In addition, Samanage dashboard is really intuitive, offering superior-level determination makers with brief insights on important facts with no have to drill right down to facts for strategic preparing.
“For twenty years, SolarWinds has become committed to rendering it seem simple by arming technological know-how professionals Using the impressive equipment they need to clear up right more info now’s IT administration issues. We do this by responding to very well-understood, day-to-day difficulties based on input and feedback from our buyers and the IT pros that we serve,” explained Kevin Thompson, Main Government Officer, SolarWinds.
This award is specified only to prime B2B items and demonstrates The truth that Samanage presents the very best possible standard of services. It highlights The seller’s comprehensive knowledge of the marketplace they’re promoting to plus the requirements in their customers.
Eventually, Gordon has shared his views about the value of insights and visibility in an entire ITIL-All set support desk and asset management Answer. “Prospects are observing previous the basics of components and program issues, and thru developing visibility and insights, are finding a larger sized role within the organization.
“We now have a lot of laptops being used by product sales on place so having a steady cloud asset tracker aids”. Yet another system director also said that Samanage allows him to arrange and timetable upgrades and routine maintenance even though he focuses on program advancement.
Eventually. But as compared to less complicated and cleaner interfaces, even from competitors with equally wide characteristic sets like Vivantio Professional, I found its crowded person interface hard to navigate.
We were not able to examination this element, so be sure to evaluate oneself carefully right before banking on it.
An additional typical difficulty solved by the vendor is substantial assistance Value. Gordon pressured The point that Samanage support team is usually available to help its purchasers.
It is a comprehensive-highlighted method that even has its very own pricing composition summed up as $0.sixty per asset each month. Samanage has extends this to incorporate both hardware and program asset management with license compliance capabilities.
Although this might not be a huge trouble For each business, it is a negative really worth mentioning, if you're looking for personalized branding.